Privacy Policy

Last updated: October 28, 2026

1. Introduction

KomfoCare ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our healthcare management platform and services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, date of birth, gender, contact details (phone, email, address)
• Health Information: Medical history, conditions, medications, allergies, clinical records, test results
• Identity Information: National ID, passport, or other identification documents
• Payment Information: Billing details, payment history, insurance information
• Technical Information: IP address, device information, browser type, usage data

3. How We Use Your Information

We use your information to:

• Provide healthcare services and manage your care
• Communicate with you about appointments, services, and health updates
• Maintain accurate medical records
• Process payments and manage billing
• Comply with legal and regulatory requirements
• Improve our services and platform

4. Data Protection

We implement enterprise-grade security measures including encryption, access controls, audit logging, and secure data storage. All health data is treated as highly sensitive information and protected accordingly. We comply with the Kenya Data Protection Act, 2019.

5. Data Sharing

We do not sell or rent your personal information. We may share your information with authorized healthcare providers involved in your care, with your explicit consent, or as required by law.

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information (subject to legal requirements)
• Withdraw consent for data processing
• File a complaint with the Data Protection Commissioner

7. Contact Us

For privacy-related inquiries, contact us at privacy@komfocare.co.ke or call +254 792 004 232.